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Terms and conditions *
RIALHEIM TERMS AND CONDITIONS To order and qualify for trade discount or wholesale prices, companies will need to apply for trade discount approval first, by completing the form and sending us all the relevant information as per the below. Trade discount applications are reviewed within 2-3 business days of receipt. You may be requested to provide additional information in order to receive trade discount approval. All amounts below include VAT and exclude delivery. 1. TRADE DISCOUNTS & WHOLESALE PRICES Discount Structure • 5% DISCOUNT FOR PURCHASES BELOW R999 • 10% DISCOUNT FOR PURCHASES BETWEEN R1000 - R2499 • 15% DISCOUNT FOR PURCHASES BETWEEN R2500 - R4999 • 20% DISCOUNT FOR PURCHASES ABOVE R5000 • WHOLESALE PRICE. IF MINIMUM ORDER VALUE IS above R10 000 (at wholesale cost, includes VAT). Application Guidelines and Terms • Any trade discount is not redeemable for cash. • Trade discounts cannot be used in conjunction with another Rialheim discount, sale or promotional vouchers. • In order to qualify for a trade discount, clients must complete the application form. • Your business must be in or relate to the interior design, architectural, hospitality, corporate gifting, florist, gift shop, design or related industry. • Please note that Rialheim reserves the right to deny any application. • Clients will need to provide proof that they are indeed a business owner in the said industry by providing Rialheim with a copy of their company registration number, proof of identification and a link to company/business website where available. • Please include the following information with the application form: o A copy of personal identification o A copy of the company registration document o Link to website or social media pages o One (1) trade reference (please include company name, contact person and contact details • The name and address of any order shipped, must match the name and address on the original application. • Rialheim DOES NOT offer credit facilities or credit accounts. • Completed orders cannot be adjusted later. For late amendments, a new order must be created. All orders must be signed off and will be processed accordingly. • Please note that Rialheim reserves the right to revoke trade discounts as/when deemed necessary. • The percentage discount will be reflected on the quote and invoice as per the discount structure above. 2. GENERAL • This is a handmade product and slight variations will occur as part of the manufacturing process. • Prices are subject to change without prior notice. (Annual price increases yearly at the end of Jan). • To qualify for wholesale prices, the total of the first order must be more than R10 000 incl. of VAT. There after, top-up orders are required to be a minimum of R5 000 incl. of VAT. • Clients do not qualify for wholesale prices for items being purchased in a retail store, the above trade discount applies. • Our products are reasonably priced and therefore it is preferred that NO RIALHEIM products are discounted or placed “on sale” without prior arrangement with Ceramic Factory (Pty Ltd) T/A Rialheim. • Product samples may be booked out and kept for 7 days. If products are not returned within 7 days, the client credit card will be charged. Clients will be responsible for courier/delivery charges of these samples. • The lead time of 4 – 6 weeks (bespoke orders and product development may take longer) will be calculated from the date that the deposit is paid. Urgent order with a shorter lead will incur an additional cost of 15% on unit price. 3. PAYMENT TERMS/INVOICES • All prices, as quoted, are already INCLUSIVE OF VAT and EXCLUDE DELIVERY CHARGES. • All quotations are valid for 30 days from date of issue. • A 50% non-refundable deposit is required to confirm orders above R10 000. • Full upfront payment is required for orders below R10 000 to qualify for a trade discount. • On all branded items a 75% non-refundable deposit will be required to confirm order. • Balance of payment to be settled immediately prior to delivery and within 14 days of order completion. • Orders will only be released once proof of payment has been received. • Cancellation of an order, once production has started, will lead to a forfeiture of the deposit, or only items to the value of the deposit will be delivered at an increased price. • Failure to make final payment or arrangement to make final payment will result in RIALHEIM selling the products to cover the cost of manufacturing and the client will forfeit deposits paid. o Wholesale/business to business payments to be made to: Ceramic Factory (Pty) Ltd T/A Rialheim First National Bank Branch: Cresta 254 905 Account Number: 623 749 38375 (Please use the invoice number and business name as reference) o Retail/in shop sale payments to be made to: Ceramic Factory (Pty) Ltd T/A Rialheim First National Bank Branch: Robertson 200 413 Account Number: 626 3812 2622 (Please use the invoice number and business name as reference) • To confirm your order, email proof of payment to 4. BESPOKE PRODUCTS • The product development fee will be calculated based on the shape and size of the item, intensity of labor and cost of raw materials. • The product development fee is an intensive process and RIALHEIM cannot guarantee that the prototype will be returned undamaged. • Should no samples be available, an additional prototype development cost will be charged. • The product development, prototype and sample units need to be fully paid for upfront prior to production starting. Samples will only be developed on an agreed minimum order amount. • The design needs to be signed off by the client prior to the full order being placed. • Please note that an average of 10-12% shrinkage should be allowed for from the original prototype. • Delivery and transport costs of prototypes and samples will be the client’s responsibility. 5. DELIVERY • Standard delivery through Rialheim is economy. • Urgent orders that need to be delivered faster than the standard delivery will incur an additional charge. These charges will be quoted on separately depending on size of order. • Delivery charges are not included in the product price and will be charged to the client. Rialheim will communicate these charges to the client upfront. The client reserves the right to use a courier of their choice. • Delivery charges are not included in the product costs and the client will be liable for these charges. Rialheim will communicate these charges to the client upfront • Rialheim takes every care to package goods to prevent breakages but will however not be liable for any damages during transport, should you decide to use your on transport company. Please send a photograph of the damaged items delivered within 48 hours of receiving the order. All returns must be authorised by Rialheim/Ceramic Factory prior to any merchandise being sent back. • Items are couriered from the Rialheim Factory in Robertson, Western Cape. 6. 3rd PARTY COMMISSION/DISCOUNTS • Invoices will be made out in-store or via our head office and can either be made out to the company or to a 3rd party. • Discounts can either be reflected on the invoice (and therefore be deducted immediately) OR not reflected and paid into your account in the middle of each month. If you choose this option, you will need to invoice Ceramic Factory Pty Ltd before the last day of the month to get paid by the middle of the following month. The invoice must be submitted to Head Office via email to • Commission/discount will only be paid on settled accounts. Please ensure that Rialheim accounts department receives the POP if payment was made by a 3rd party. • Commission or discount needs to be claimed within 30 days of final balance payment for the commission on the full invoice amount excluding delivery. Commission is not split for deposit and balance payments.